General Billing Terms

Billing Terms

These general billing terms describe how Lunellda ("we," "our," "us") handles orders and payments in France and Belgium. By placing an order with us, you agree to the following terms.

Accuracy:

You agree to provide accurate, complete, and up-to-date purchase and account information for all transactions made on our site. Please promptly update your email address and payment method information so we can process your transactions and communicate with you if necessary.

Order Confirmation and Billing

Order Confirmation:

After placing your order, you will receive a confirmation email detailing the purchased items, shipping method, and billing information. This email serves as your receipt.

Invoice:

An invoice will be included with your shipment, detailing all charges, including any shipping fees and applied discounts.

Payment Processing

Authorization:

By submitting your payment information, you authorize us to charge the specified amount to the selected payment method. All transactions are subject to authorization and fraud prevention measures.

Failed Transactions:

If a transaction fails or is declined, we will notify you by email. You will need to provide an alternative payment method to complete your order.

Disputes and Chargebacks

Dispute Resolution:

If you experience any issues with your order, please contact our customer service at info@lunellda.com. We are committed to resolving your concerns promptly to ensure your satisfaction.

Chargebacks:

Unauthorized chargebacks will be thoroughly investigated. If a chargeback is deemed unjustified, you will be held responsible for the amount charged back as well as any associated fees.

Contact:

Store Name: Lunellda

 Phone: +33756986715

Email Address: info@lunellda.com

Customer Service Hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT +01:00).
Saturday and Sunday: Closed

We do our best to respond to your email within 1 to 2 business days.