Frequently Asked Questions (FAQ)

 

When will I receive my order?

Orders are processed within 1 to 3 business days (Monday to Friday). Please note that processing does not occur on Saturdays, Sundays, and public holidays.

Once your order is processed, the transit time is 5 to 12 business days to reach your address.

My order is late, what should I do?

If your order has not arrived by the expected date, contact us with your order number, and we will help you resolve the issue.

Why does the tracking number show no information?

Tracking information becomes available once the package is picked up by the carrier. However, there may be a slight delay in updating the data. We recommend checking again after a few hours.

How do I exchange or return my order?

To return an item:

1. Contact our customer service at info@lunellda.com.

2. Provide your name, your order number (found in the confirmation email), and the reason for your return.

We will then provide you with the return address and the steps to follow.

Delivery fees?

Delivery is free for all orders in France and Belgium.

What are the costs for a return?

Return shipping costs are your responsibility. They vary depending on the carrier chosen. Please check your carrier’s website for more information on costs.

How do I cancel or modify an order?

To cancel or modify an order, contact us quickly at info@lunellda.com.

Please note that after a 2-hour window, your order may have already been shipped and can no longer be modified.

I did not receive my order confirmation email, what should I do?

This can happen. If you have not received your confirmation email, contact us at info@lunellda.com with your full name and email address. We will assist you promptly.

Contact:

Store name: Lunellda

 Phone: +33756986715

Email address: info@lunellda.com

Customer service hours:
Monday to Friday: 8:00 AM to 5:00 PM (GMT +01:00).
Saturday and Sunday: Closed

We do our best to respond to your email within 1 to 2 business days.